FAQ - London Airport Transfers - Prestige Airport Cars

FAQ - London Airport Transfers - Prestige Airport Cars

Why book with us?

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Click Here to Use Our Automated London Airport Cab Fare Rates and Online Booking System.

London Airport Transfers - Prestige Airport Cars are 35% cheaper than London Black Cabs and generally 25% cheaper than other Private Hire operators for those long distance journeys. All our vehicles are less than 4 years of age. Our motto is Luxury at Low Cost. We endeavour to offer our customers a stress free and relaxing journey. With us you only pay the price quoted. 
What type of vehicles do you have?

We have access to a vast range of vehicles from saloon cars, MPV-5 passengers, MPV-8 passengers and executive cars.

How early do I need to book my car?

The earlier the better. However, 4 hours notice is fine. If you are making a last minute booking it is best to do so by phone.  If you are making an online reservation we will send you a confirmation back by email to confirm that booking usually within 3 hours,  if you have not received confirmation from us by email please call one of our customer service staff.

What if my flight is delayed?

We monitor all flight arrivals before any drivers are dispatched to meet you, as a result we do NOT charge you any extra if your flight is delayed.

What happens if my flight is cancelled?

Contact us as soon as possible on 0208 908 1551 , we will have monitored the flight and as a result we will not have sent you a driver. Your transfer order will be placed on HOLD for 24 hours, during which you can rebook your transfer at no extra cost.

How do I meet the driver?

Your driver will contact you via your mobile phone (cell phone) on arrival at the Airport Terminal and advise you where to Meet. If you require a Meet & Greet service there is an additional £5.00 charge to cover the parking Fees.

Can you guarantee that your driver will be at the airport on time?

Though our drivers will make every effort to arrive on time, sometimes there can be some small delays. If delayed we will keep you informed via your mobile phone (cell phone) on the number you supplied in your booking. Our driver will arrive at the Terminal 45 minutes after flight has landed for International arrivals and 30 minutes after UK arrivals, these times are calculated to allow you enough time to collect luggage and clear immigration. Should you only have hand luggage and feel that you will come through more quickly please advise us of this at the time of making your booking.

What is a Private Hire License?

Private Hire License is a license which enables us to carry out private hire assignments as to the regulations set down by British law.